HomeWho We AreSamplesClient ListSynopsis of PublicationsAccomplishmentsExperienceContact Us
 

 

back

Food Service

Title

Square One Retail Store Operator's Manual

Description

In this project a "How-To" guide was developed for opening and operating a convenience store on campuses, in health care facilities, and business dining areas.

   
Title

Deli Station Job Aids

Description

This series of job aids was developed to prompt Deli Station employees through the major components of their job.  Job aids show how to set up the station, operate the slicer, make sandwiches, display product, and complete a product inventory.

   
Title

Personnel Data System Training Program

Description

This self-instructional program was designed to train Food Service Managers to prepare employee data in a computerized Personnel Data System.

   
Title

Spirit of Service

Description

This seven-module, videotape-based program included a Trainee's Guide and Leader's Guide to introduce hourly workers to important customer service concepts.  This series won the silver medal at the NY International TV and Film Festival for Best Training Series.

   
Title

Monday the 13th

Description

This videotape-based program showed how a merchandiser can increase productivity by using customer specific strategies.

   
Title Zagara's Specialty Markets
Description This 15-module orientation program introduced new employees to all aspects of the store, including: products, services, people, and mission. The program included a Leader's Guide, a Participant's Guide, and overhead transparencies.
   
Title

In-Store Baking Manual

Description

This program trained in-store bakers how to prepare, package, and display a full line of
baking items.

   
Title

Welcome

Description

This videotape-based orientation program focused on the major duties of a new, part-
time store associate, the history of the company, and the company's commitment to customer service.

   
Title

Express Training Program

Description

This program trained store associates how to take an order, prepare, and express products.
Materials developed included:  a reference manual, job aid, two videotapes, and lesson plans.

   
Title

Job Aids

Description

This series of job aids prompted store employees through all facets of their jobs, from
building sandwiches and hoagies to cleaning the hot food preparation area.  These job
aids made use of both real photographs and line art.

   
Title

Customer Comes First

Description

These program materials introduced store personnel to important customer service concepts.

   
Title Store Equipment Troubleshooting Manual
Description This manual enabled convenience store personnel to troubleshoot and provide "first-aid"
repair to store equipment.
   
Title

Lifting

Description

A self-instructional workbook was created to train convenience store employees how to lift safely to avoid back problems.

   
Title

Slicer Safety

Description

This videotape-based training program explained the operating procedures for a new food slicer introduced to all the locations of this chain of convenience stores.

   
Title

Food Service Ordering

Description

This program trained four levels of employees from management to store associate in the food service ordering process.

   
Title

Train-the-Trainer

Description

In this job we trained trainers in the instructional design process in a 3-day Train-the-Trainer session.

   
Title

Job Aids - Finance and Accounting

Description

Job aids were developed for new process in finance and accounting.

   
Title Relief Manager Training Program
Description A training program was developed to train new Relief Managers in their job responsibilities and enable Store Managers to guide trainees through the program.
   
Title

Grievance Procedure Training Program

Description

This training program was developed to include:  discussion, role-plays, and workshop exercises to introduce employees to the company's grievance procedure.

   
Title

Comprehensive Recruitment Campaign

Description

This campaign was designed to recruit managers and store clerks to the organization.

   
Title

Supervisory Training Program

Description

This program introduced new supervisors to communications and leadership skills.

   
Title

Commercial Awareness Program

Description

This program introduced service personnel to important aspects of customer communications.

   
Title

Gas Monitor Training Program

Description

This program included developing materials to train gas associates in how to do their jobs.  Materials included safety job aids, a procedures manual, and certification to ensure competency development.

   
Title The Newsletter
Description A quarterly newsletter for all company employees was created to convey management messages, reports employee events, and help personnel keep up-to-date on industry trends.
   

back

 

 
Home    |    Who We Are    |    Samples    |    Client List    |    Synopsis of Publications    |    Accomplishments    |    Experience    |    Contact Us

       Copyright© 2009 Training and Communications Group, Inc.