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Insurance

Title

Write for Your Customer

Description

This two-day classroom program was aimed at claims personnel to help them improve communications with customers.

   
Title

Claims Correspondence Course

Description

This series of workbooks was designed to introduce claim representatives to insurance principles and claim handling procedures for life and group benefits.

   
Title

Basic Management Skills Training Program

Description

These self-instructional programs trained newly hired or recently promoted managers on how to deal with: job evaluations, compensation, performance appraisals, difficult situations, and maintaining a union-free environment.

   
Title

Professional Foundation Training Program

Description

This self-instructional program was developed for new property and casualty underwriters to introduce them to their local office, and the philosophy and structure of the company.

   
Title

Territorial Management

Description

This computer-based program showed marketing representatives how to develop strategies for independent agents and brokers.  It included guides and mini-courses on computer documents, communications, and management skills.

   
Title

Company Introduction

Description

This program designed this program to introduce personnel to the various departments and their missions at one of America's largest insurance companies.

   
Title Introduction to Commercial Cooking
Description This self-instructional program introduced underwriters to the principles in underwriting insurance policies for organizations engaged in commercial cooking.
   
Title

Jewelers' Workbook

Description

This self-instructional "How-To" program focused on how to evaluate the risks involved in writing insurance coverage for jewelry stores.

   
Title

Underwriter Training Programs

Description

These self-instructional programs presented basic insurance concepts to new underwriters and showed them how to apply these principles to underwrite insurance policies.

   
Title

Customer Service Training

Description

This two-day training program was aimed at improving customer service through effective written and spoken communications.

   
Title

General Accident Compensation Plan

Description

This self-study workbook was designed to introduce managers to General Accident's Compensation program.

   
Title

Psychiatric Nurse Coordinator Workshop

Description

This 40-hour, instructor-led program was designed to train psychiatric nurse coordinators in all aspects of their jobs. Deliverables included Leader's and Participant’s Guides.

   
Title

Product Training Program

Description

This 16-module program was designed for sales representatives to develop knowledge competencies for all of company’s products.

   
Title Sales Representative Orientation Program
Description This six-module orientation program introduced new sales representatives to all aspects of the company:  its products, services, people, and history.
   
Title

Time and Territory Management

Description

This self-paced training program was designed to develop salesperson's skills in managing time and territory.

   
Title

Nurse Auditing Services Training Program

Description

This three-day program with Leader's Guide and Participant's Guide was designed to train nurses in hospital bill auditing.

   
Title

Rehabilitation Services Training Program

Description

This five-day program with Leader's Guide, Participant's Guide, and Reference Guide was designed to train new Rehabilitation Specialists in all aspects of their job.

   
Title

Rehabilitation Specialist Vocational Process Training Program This six-module program introduced Rehabilitation

Description

Specialists to the Vocational Rehabilitation Process.

   
Title

Auditing Services Training Program

Description

This three-day program with Leader's Guide and Participant's Guide was designed to train nurses in hospital bill auditing.

   
Title

Employee Orientation Program

Description

This six-module orientation program introduced new employees to all aspects of the company:  products, people, services, history, and its relationship to the insurance company.

   
Title

Employee Benefits Program

Description

This self-instructional program introduced new employees to the company's benefits program.

   
Title

Account Executive Training Program

Description

This 40-hour, instructor-led program was aimed at training new sales professionals in all aspects of their job, including product knowledge, sales process, proposal and presentation development.

   
Title

MCM Training Program

Description

This four-day program with Leader's Guide, Participant's Guide, and Comprehensive Reference Guide was aimed at training nurses in all aspects of catastrophic case management.

   
Title Coaching and Motivation
Description This videotape-based technical skill program with Leader's and Trainee's on Guides enabled employers to learn new ways to motivate and coach their employees.
   

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